SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар пришел быстро. Ёмкости целые, выглядят приятно. Разве что на одной упаковке зип-застежка немного в одном месте плохо закрывается и сам пакет, в котором бутылочки находятся - немного мутный и потёртый. Ощущение, что он где-то долго лежал, его долго перекладывали и он потерял свою прозрачность. И немного на баночках для крема потёртости. Если брать для себя - то ок.
excellent product ,fast fast delivery.
Заказ шёл чуть больше месяца, пришёл в обычном пакете, но ничего не сломалось и не повредилось , качеством довольна, все работает, все закручивается)) В поездки брать то, что нужно ! Спасибо продавцу, всем советую !
ок
muy practico para viaje,recomiendo.
Такие компактные милые ёмкости!) для путешествий идеальны! доставка 2 недели! супер! благодарю!!!
thank you
In kiev it came in 18 days, the quality is excellent, everything works, it came whole
Ordered on july 4, the parcel was received on august 20. Packed well, all whole.
Everything is fine :) quality, quantity, bag is :)
Everything came intact and safe and pretty quickly) i'm happy!
Excellent set on the road! how did i have so many years without such a life? ..)
Item as picture. Packed well. Came quickly. Thank you store!
Jars really liked. Just enough for all the necessary liquids for travel
Of the three goods the store put only one in the parcel. Fraud.
The goods came whole, the goods are happy. Before belarus in 3 weeks. The store is just umnichka!!! I ordered one set, in a couple of days another one. On the second order the seller sent a message that can not send the order to our country (which is the reason is unclear, although the first has already sent)))) asked to cancel the order and specify the norms of the reason, that's what i did. Money returned without problems. Recommend product and seller!!
Zestaw jest świetny, dobrze wykonany, zgodny z opisem. Polecam.
Всё ок, вроде бы всё работает. Наклейка действительно посреди пакетика и не отклеивается по-нормальному. В работе пока не проверяла, но на первый взгляд всё откручивается, отвинчивается и вроде ок. Спасибо!
2 недели в Киев, все норм)
В Украину пришло очень быстро - за 10 дней. Баночки как в описании. Объем также соответствует. Крышечки хорошо закручиваются, дозатор работает. Запаха нет.
Exellent!
очень быстрая доставка в Украину
соответствует описанию
Good
Заказывала на отпуск, все во время пришло! Мне нравится!
Доставили за чуть меньше месяца в МО
товар приехал молниеносно быстро. заказ сделала 28 марта, а 5 апреля уже прибыл на новую почту. все целое , не треснушее, царапин нет. все круто
Товар получил. Очень доволен заказом! Очень компактные ёмкости для средств для ухода в дорогу. Заказывайте , не задумывались! Рекомендую продавца.
Товар соответствует описанию. Пришел заказ очень быстро. В Харьков доставка пришла за одну неделю. Посылка в хорошем состоянии. Очень довольна) Рекомендую.
polecam bardzo!❤️
Баночки милейшие, пластик достаточно качественный, все понравилось. Дошло за 2-3 недели в Киев
perfect
Аккуратно упаковано, вроде все в целости . Когда попробую в действии , то дополню отзыв:) Спасибо продавцу )
Отлично!
очень хорошая покупка, все баночки в целости, всё работает
упаковано в простой пакет, думаю для нашей почты не самое лучшее сочетание) но благо дошло все целое за 27 дней, полный комплект, супруга довольна, говорит только пакетик страшненький
Хорошие баночки. Одна приехала немного мятая, не критично.
Ok
thanks it arrived in Italy in good condition
Всё пришло в целости и сохранности