SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods is according to the description
Patches my rescue, ordered for stock, shelf life is excellent (manufacturing 05.2022). Delivery is delayed, but this is our Russian Post. The store is responsible, always answers. Definitely recommend both the product and the seller.
As always, everything is fine, the goods are received quickly, it personally helps me very well with headaches and osteochondrose (cervical and lumbar). 20-25 minutes later, the pain goes away. I take the fifth time and ordered another, the store is responsible, sociable, not only this product from him bought, always the quality is on top. Definitely recommend the product and the seller.
I just received them, I put a dessuite, I will come back to you for another comment.
The goods never came, even after 5 months. The money was returned only through the AliExpress team.
Very good plasters, of course they do not treat, but they impair very much even, I order not the first time, I recommend to purchase
Well warmed, I order a second time
Great patches! Well relieve pain. I 've been saving them for years! That's not how the ointment works.
Everything is super! Delivery is exactly a month. The store put several bags of bonus. I ordered for my parents, they only these patches and save. Pleasant smell, warming effect. Seller recommend.
In nature heals
Very long delivery to Ukraine by ukrmail
Everything, as always, is very good. Delivery in time. I take not the first time. With cervical osteochondrosis warms, relieves pain. I wear 2 days, then I change. Thank you store. Prosperity to the store.
The goods have arrived.
excellent
The shoulder ached for a month, at night glued 2 plates, at lunch forgot that it hurt
Thank you, patches-fire. Пользуюсь long.
Thank you.
The goods did not come. But AliExpress resolved the dispute in our favor.
The parcel was surprisingly arrived even before the deadline. I can't say anything about the work of the band. I ordered it for my mother, says it does not warm much. But most importantly, it would help with pain.
they realy help
Good product
Thank you, I really liked everything! Seller professional! Everything corresponds to the description. I will recommend to friends and be sure to use again myself. good luck and success!
I order more than once, I fly friends and relatives, everyone is happy
Delivery is fast, I order not the first time, I recommend! The store is sociable! Thank you!
Good theme for back pain and joints! The parcel came in three weeks
Thank you for the goods!
Everything came, the track was not tracked, but quickly
For 15 dienų
Спасибо. Буду заказывать ещё у этого продавца!
Доставка быстрая. Ещё не пробовала
the goods were delivered after a month.
Очень помогает. Спасибо!
excellent
хорошие, работают при болях в спине.
Пришли вовремя и соответствуют описанию.
Хорошие!
Всё получил ,быстро, качественно упаковано. Товар соответствует описанию Я очень рад, что я выбрал этого продавца. Желаю вам удачи в вашем бизнесе !!! Спасибо, и мы будем, конечно, встречаются в следующей раз.
спасибо за один лишний и ещё один с пчелой .
ok
Спасибо Хорошие пластыри Всем советую
Замечательный пластырь, заказывал для матери, ей очень понравилось, говорит что очень хорошо греет и даже прижигает. Товаром довольны. Дошла посылка за 23 дня. Спасибо продавцу! Можно получить возврат денег от покупок на AliExpress до 9.83%. Устанавливайте расширение в браузер, регистрируйтесь и получайте деньги! Вот ссылка на Мегабонус: https://megabonus. com/?u=148683 (убрать пробел после точки)
хорошо обезболивает.берем не в первый раз
Заказ пришел быстро,упакован хорошо.На деле еще не пробовали.
Покупаю постоянно пластыри у этого продавца. Доставка всегда быстрая.Всё аккуратно и точно. Очень рекомендую товар: если бы не помогали - не покупали бы))))
приклеили, будем ждать результатов, запах змеиной мази
ok
Беру второй раз. Отличные пластыри!
все хорошо, пришло все без повреждений и нужное количество.
Reste à tester
классные пластыри! пользуюсь давно такими,облегчают воспаление в суставах, на вальгус клею