SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife and daughter liked it!! and this is the main thing! ))
Everything works, it turns out small, 4 heating modes
I went to the destination quickly. Just a week from the time of order and it's in the Primorsky territory. It is purchased for the spouse. The spouse is happy. Noted only one small The drawback is the lack of a switch. It's just that it needs to be disabled. From the outlet. And so in the rest the spouse is happy.
The product came very fast to Germany. From the moment of payment till I recived it took only 12 days. There's no on/off button, only a button to change the temperature. The tool can get super hot, be careful when you use it with two hands! It came well packed in bubblewrap and no box.
Everything works. My wife is happy. Seller recommend.
Very good thing
Great thing! Everything, as in the description. I liked it very much. Good luck and all the best store! Thank you!
The goods came within the prescribed time. I turned it on while everything is fine. As will continue to work, time will show, I hope everything will be fine.
Хорошие щипцы. Дело своё делают на Ура. Очень удобно, что не тяжелые. Не устает рука, пока делаешь
Thank you very much, for the fast delivery, the goods as always quality and well packed. Not the first time I make orders from this store. Recommend!
Everything is OK, heats up, the wire is not very, can live for a while
The goods came quickly. Packed perfectly. Works. Corresponds to the description. Recommend
Everything works, does good work.
Received in 10 days compliant product but I do not know if it works well because it is for a gift
Code loose-fitting,
Thanks to the store. It came very quickly. No damage, works.
The product came just on time, 31.12, under the Christmas tree, I recommend
Very good.
The parcel arrived at the place of delivery only 32 days from the date of dispatch. Track number was tracked, but statuses changed quite rarely. The packaging is very reliable, everything came in full safety. I can judge the quality of the goods only by appearance, and it looks quite dignified. About the possibilities and convenience of using the device I can judge only from the words of the female, and they were quite satisfied with the tongs, apparently the purchase is not in vain.
Very fast shipping. quality is also very good
Excellent curling corrugation, thanks to the store, checked!
Fast shipping. Heating instantly. Temperature adjustable.
Tongs work.
Mega fast delivery 7 days. quality is good. The parcel is very satisfied!
The order came quickly everything works Super, the wife is happy, thanks for the fast delivery. Thank you store
Delivered to the Moscow region for 4 mother of his day!!!! How to add later
Came for a week
Very well-made can’t wait to use it!
Labai greit gauvau gruodzio 13diena užsakiau. Havau gruodzio 28diena. Prekė puikiai supakuota. Veikia. Ačiū pardavėjui
Works. Quickly heats up. Without damage. Well packed. I advise
I love it. Works really well. Recommend it