SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy buena calidad
상품잘쓰고 있습니다.
satisfied with the product
ok
bien
Hay que probar a ver si funciona
well i got it and safe and sound but will try and will come back again for the right review
Fiel a descrição, porém, não notei resultado.
llego perfecto mi mujer lo está usando pero sin resultado.
لقد وصلني المنتج في حالة جيدة ولكن لم أجربه بعد توقعته أكبر
ممتاز جدا
Me gusta es suave y sedoso gracias este es el antes en una semana pongo el después
came in quickly, haven't tried yet
Revisado poco tiempo y disminuyó un poquito mis poros tengo cacarizos espero y me pueda ayudar estoy probando a ver qué tal
Все добре, відповідає опису та якості
nie testowałam jeszcze
The seller was very quick to send the item. I have been using it and time will tell how well it works. Very happy so far with my purchase.
merci pour tout
Got it. I haven’t tried it yet
llegó todo bien y a la fecha los probaré para ver cómo va
The effect of shrinking pores is good, and after using it for a period of time, the skin becomes more delicate
Gracias llegó muy rapido
Entregado mucho antes de la fecha de entrega vino muy bien embalado y se ve de buena marca toca probarlo y después daré mis conclusiones
My skin has become very smooth
The essence is very refreshing and not greasy, which can be well absorbed by the skin and has obvious effect of reducing pores
Essence liquid makes my face smoother and more delicate after use, and has been recommended to friends
After using it for a while, my pores have become smaller, I am very happy!
This essence liquid is really wonderful. Its ingredients are very effective. It can help alleviate the problem of oily skin. It is very refreshing and can effectively control oil