SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Przesyłka dotarła po małych perypetiach dobrze zapakowana wszystkie pudełka są całe produkt bardzo wydajny łatwo rozprowadza się po twarzy nie uczula nie powoduje żadnych podrażnień
Great
The packaging is intact and everything is normal. My skin is very sensitive to wrinkle creams, this is a godsend opportunity. After using this essence, my face is very moist. I use it every morning and evening. I found that the wrinkles have improved. My skin color has also improved. The skin has become delicate and smooth. I really like its taste. So this is a win-win product.
I am 62 years old this year, and my fine lines began to deepen last year. After using anti-aging essence for 4 weeks, my skin became firm and the fine lines around my eyes began to become smooth. My skin has become more elastic, and the age spots caused by sun exposure have also faded. Most importantly, my husband said I look radiant. Highly recommended!
Retinol is one of the most potent ingredients in anti-aging cosmetics, which helps to evenly distribute skin tone and texture, improve skin hardness, and reduce the appearance of fine lines and wrinkles. I apply it to my cleaned face before going to bed. Easy to apply and absorbs quickly. I noticed that my skin tone has become more even, my skin looks younger, and the wrinkles at the corners of my eyes and forehead have disappeared. I am also glad that my problematic skin did not show any rash after use. I have been using it for 2 months now, and the results I have obtained also make me very happy. I recommend it!
well packed. not used yet.
приятно получить податок . спасибо
Aun no compruebo que tan buena sea pero no todo lo que brilla es oro
Bueno de demoro pero llegaron bien y espero que de resultados ya que realmente como reza el dicho siempre venden la pomada y ningun resultado, si veo cambio en la piel de mi rostro, volvere a comprar, sino mas dinero desperdiciado, en busca de la juventud eterna.
Nice package and fast delivery but I try tonight
I have been using it with a trial mentality for almost 2 months. This essence is really effective. The wrinkles on my forehead and face have disappeared. The concentration of this essence is very high, but it is not sticky and easy to absorb, and the taste is also good. I will repurchase again! Excellent product!
I found that my skin color is very uneven, with thick pores and slight wrinkles. I want to start taking care of my skin for the future, and I am glad that I have chosen this product! I have been using it for about 3 weeks now and the effect is fantastic! After using it on the first day, my fianc é told me that my skin seemed to be glowing. There is not much difference in the photo, but it is indeed very obvious! Try these products, you won't lose anything, but they can make your skin better!
I reuse it 2-3 times a day. I really don't have wrinkles anymore! The photo above shows the wrinkles that I was worried about on the sides of my mouth connecting to my nose (laugh lines). They are very slight, but these wrinkles make me look old. I've been using this serum for more than half a month now and its texture is very light and non-sticky easily absorbed into my skin. A great serum! I will continue to repurchase!!!