SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
they are just so cute. just like the pictures. and it's only the pieces you see that you get. but I'm very happy for them. thank you. (p.s. the lighter in the picture is for scale.
1,5 months went
Everything is the same as in the picture, but the length of the socks is not big) for the child for 3 days was enough (and we were translating and for 2 weeks kept) but the seals are cute)
All in time
Cute cat, I do not know how to lie on the skin, but it looks cool. Came quickly, with the store did not communicate
The color is not gray, but rather blue-gray. Came not crumpled in the mailbox
Amazing
I love these tattoos. Hold on to me for three days, but it's different for everyone .. Quality of norms.) On the hand looks beautiful
The store returned the money, the goods did not come
Daughter is happy)
Photo in two days! Pictures are good, but very long went
Great!
Norm!
Cute
Everything came quickly. The size is the same.
Everything is super! Very quickly came
Excellent! Fast delivery .Thank you!
The child is delighted
excellent
Класс
Просто обалденное детское тату! Не знаю еще, сколько продержится, но выглядит супер! Очень четкий рисунок! Спасибо! Ребенок в восторге, родители тоже!
доча довольна
Objednávka přišla expresně rychle a v pořádku DĚKUJI
Ок
Очень хорошо
These are perfect. Will definitely be purchasing more.
Спасибо.
my son loved them
Polecam
хорошие переводки, яркие и отпечатываются отлично
Прикольные детские тату
Очень легко переводятся, держаться хорошо! Очень высокое качество изображения!
дочка довольна
Спасибо, товар дошел в целости, я доволен.