SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Good files One is a little rough, the second is a little tender
Narrow file rough, nails on my hands I will not cut her. With hard calluses and pedicure will cope perfectly. A wide file slowly removes the length, but does not injure the nail, but as if it solves the end. For its price an excellent set! The parcel went to Crimea for a month and ten days, the track was tracked. Small package left in the mailbox
Excellent nail files, заказываю second time! Narrow perfectly removes the length. TA that пошире, запечатывает face. I recommend! Thank you store!
Быстрая отправка. Трэк не отслеживается по РФ. Шли больше 2-х месяцев. Покупала за 138,6 руб. Пилки понравились. Одна подпиливает,вторая полирует. Продавец общительный, сроки продлевает без проблем. Этот товар я приобрел с расширением Megabonus и сэкономил уже 113.81$. Расширение Megabonus помогает экономить до 40% от стоимости покупки на AliExpress. Воспользуетесь моей ссылкой megabonus .com/?u=28115 (убрать пробел перед точкой)
Пилки не идеальные, но описанию соответствуют и меня устроили. на одной немного поднимается само полотно пилки от основания, это единственный дефект. зато пилят отлично, брала опиливать сухую кожу на валиках, для этого пилки идеальные. за доставку доплачивала 50 руб., продавец отправил все по честному, с отслеживанием, получила через 2 недели.
Доставка безтреком по России, в оригинальной упаковке, текст на английском и более-менее русском языке. Мне пилки понравились. Маленькая более грубая, хорошо спиливает. Большой до гладкости обрабатываю край ногтя, сначала показалась что она погнута, но это просто такая форма.
До Москвы посылка шла больше 2-х месяцев, трек только по Китаю. Пилки хорошие, товар рекомендую.
nice item soon received thanks to store
хорошая пилка которая округлая. мелкая, мягко подтачивает края. заказываю уже во второй раз. бросили в п/я. общительный продавец
Посылка не отслеживалась, получила через 2 месяца в ЕКБ.
tutto ok
заказываю третий раз. классные!
Хорошие пилочки
Хорошие пилочки только маленькая была оторвана.
хорошие пилочки, пришли быстро, полезные, использую для спиливания боковых валиков. ногти точить не очень удобно, слишком большая "рамочка" у фиолетовой.
все как в описании,шло 38 дней, отслеживается только по китаю