SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honest store
Posylku ne polucila, no Dengi vernuli Bez problemza eto stavliu 5.
Order not received, money returned
I did not receive the order, it was lost in russia, but the store rubs well, the shipment was fast.
I'm not the first time i order i really like
The goods did not receive, but the money was returned now and i put 5
Very good, hydrating!
Due to the delay in transportation, there was no trackcode not tracked the goods came in 2 months.
The goods have not arrived. Money returned
The product arrived in good condition but has not yet been used
I did get it yet
It did not come, our mail is to blame. Money returned
It came very quickly all right. thank you very much!
My Second Time with This product
Came quickly; packing in good condition. Miracle, of course, will not happen, but as an auxiliary serum works well: smoothes, aligns the tone. Applied easily and felt on the face almost like simple water. Pleasant texture, shorter. I advise you to order a couple immediately because. The volume is small, and for the visible effect it takes time.
It takes more than two months to arrive
fast delivery
excellent love it
I ordered two bottles of hyaluronic, i constantly use it. Seller umnichka. As a gift put patches for the eyes. The bottles came intact.
The goods did not come, but the money was returned (
Finally got it. Already opened the argue. But next day got a call from post office to come and collect.
Пришло в срок. Все нормально. Об эффективности после апробации.
Попробую, скажут очно, а так славная жижа
Шло 3 месяца!!!!
доставка в Казахстан 1мес. хорошо упаковано, в жёсткую коробочку.
Tolles Serum, habe es für Microneedling benutzt, alles top, Haut wie Babypopo.
Well packaged. Haven't used it yet
is looking good
Товар не пришёл, вернули деньги
je re laisserai un com après l utilisation complète pour voir le résultat mais sinon les premières applications sont satisfaisantes
ok
Mi producto no llegó, pero el vendedor accedió a realizar el reembolso, buena comunicación
Буду пробовать
Produsul a venit intact, bine ambalat si foarte rapid
Отлично все нравиться
Przesyłka sporo przed czasem.Zobaczymy czy działa po stosowaniu
хороший продукт,рекомендую продавца
Excelente, el producto es exactamente lo que pedi, recomiendo al vendedor
I’ve ordered this serum already. Perfect as always. Softens and smoothes skin, no allergic reaction at all. Will be ordering more. Good store. Recommend
Good store :)
Good store. recommended item.
Excellent products
todo muy bien es la segunda vez que pido este producto muy contenta con el vendedor cumple lo prometido gracias desde Acapulco
I got this today and I can't wait to try it.