SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were not tracked, ordered in August, came in November
ok
Excellent, I advise
Everything is fine, it came quickly.
5 ml for one time or 2 enough
It's been a long time. Haven't tried yet
Super.
All OK
The goods never got to me, very sorry. But the store immediately returned the money for this 5 *
Producer recommend, delivered to the door. but the jars are large but with a double bottom 5 ml there is no. the color does not match the photo. it is bright orange.
The order did not come, the money was returned
lindo
colores increíbles.me encanta!! envío muy rápido una semana España. siempre compro esta marca rosalind. todo bien. gracias
Color is rather yellow
I did. All right, I didn't. Packed perfectly
Thank you goods came nothing spilled, everything is whole, the colors are good, packed well, thank you to the store.
It's OK. Delivery fast about 3 weeks
Gel cool in work, thick, well carried from the plate, but very pale! I was focused on reviews and many wrote that it is suitable for stamping. Now, no, it's just for drawing.
delivered on time would recommend
In the photo next to the gel, the lip balm, so that the size of the jar is clearer. The jar, by the way, came full. Convenient in operation, thick, sticky gel. A little stretches, well distributed on the plate, fills even a shallow pattern. The only negative-when working with a stamp, the color is not black, but dark gray, like watercolor. If you paint with a brush, the color is saturated, nothing is spread.
Thanks store
Estimated delivery time Grenada meta 50 days exelent quality and economical
Single layer, bright
спасибо продавцу, лак супер
Until I tried it, I waited a long time for this product, but still waited. Thank you to the store, for such money it's amazing that the goods came
The goods did not come but the money was returned. Before that I ordered 3 times everything came true it was another city (address) and the quality of fire.
Fast, super, packed well
50 days before the ECB of which half of the ECB went, because of the holidays apparently. Everything is great, and the classics of the genre one jar spilled))
Black does not dry. Even a thin layer (maybe the power is not enough in the lamp). Filling is good for such money) nothing spilled.
Thank you lucky came very quickly from 13 only one little drip.
Bin per product is not very good
excellent
It took me 2 months to get here. I haven't tried the product yet.
All as in the description. Not very thick
Slightly does not match, the color is blue without purple shade
Super shade actually better than the picture, well napigmentowany.
The base is dense, good, on the nails lies a qualitatively smooth layer in 2 layers, the color is saturated without any gaps.
satisfait de la commande
Product arrived in 30 days. Well protected and intact, originally zaklejony foil. Recommend!
Very long walking. In the case did not try
I ordered 27,11 received 30,12. It doesn't look good.