SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An interesting thing, an incomprehensible substance, is well distributed, even you can say dissolves on the skin. Tone after good apply
super
Poorly absorbed and does not matiruet. Thank you for the gift
Fast delivery with a good packing. I'm happy with the product
Hello I received I am very happy I you but 5 Stars thank you very much
All class, I buy a second time. Really masks pores. The face is still a little fat in the T-zone, in a few hours you will need a matting napkin, but the skin is very smooth
I got this within 20 days. It is very cool to have the order quickly. I couldn’t use it yet. Believe it may be good. Thank you store. I like it.
Super makeup tool, perfectly holds the foundation cream, the skin does not produce greasy shine-it Mattes well.
After using the measure, the skin is very smooth. Lighter applied tonally. I liked the goods.
I love this stuff. Thankyou
fast delivery, recommended store...
It took a long time to get there, and it's not even been tested yet.
Good primer
The texture is some sticky, does not dry out, nor absorbed... And not very smooth, but it is well laid powder.
.
The goods did not come, but the money was returned
Very good base, I order not the first time. The truth used to order a small volume, here came across a large one. Everything is super.
Thank you store! Order arrived fast enough! Put it right in the mailbox!
good smell really good used it today
Товар заказала 18 февраля, пришла посылка 26 апреля. Бросили в почтовый ящик. Упаковка стандартная. При транспортировке ничего не пострадало. Тестировала на руке. При нанесении очень легко распределяется. Поверхность после нанесения очень шелковистая. Небольшого количества праймера хватает на достаточно большой участок кожи, следовательно - экономичный в использовании. Аллергии не вызвал. Запаха, практически, нет. Продавца рекомендую. Отзыв дополню после использования по назначению.
Gracias
Прикольная. Можно сразу побольше объем брать.
Genial la piel queda muy suave.
В Самарскую область посылка пришла за месяц. Прямо вовремя ,у меня как раз он закончился, заказывала до этого 12 мл на пробу, в этом же магазине, очень довольна результатом,кожа наинежнейшая и потом тоналка на него ложится хорошо.Упаковано на совесть,срок годности указан, товар свежак. Спасибо продавцу,марку держит!!! Девочки вам спасибо за отзывы,прямо палочка выручалочка, когда первый раз что-нибудь заказываешь, очень помогают определиться с выбором магазина .К покупке рекомендую однозначно.Классная штука и расход минимальный.
Great store, product, and shipping..Thanks
всё в точности
всё как на фото, запах алое
круто матирует.
Ok
нормально
le produit est très beau. Comment ça marche sera vu plus tard. Je recommande
Ну очень маленький, доставка в ЛО два месяца, в деле не пробовала, позже дополню отзыв
Думала будет больше
очень довольна. буду заказывать еще
Товар прибыл вовремя. Попробую оставлю отзыв дополнительно.
Esta muy bien. Se queda mate de verdad.
I'm using that product not for the first time and I'm satisfied fast shipment /packed well/RECOMMENDED
Thank you!
Produto chegou bem, ainda não usei mas parece bom para o preço. Recomendo.
баночка совсем маленькая. 6 мл. но наносить надо тонким слоем, поэтому хватит
Приехало на удивление быстро но ТТН не билась.
Товар не пришёл, но деньги вернули