SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In appearance, cool cilia, not yet used but I'll take more. Delivery was written that it will only be in November, and came very quickly. I can not say exactly, about two weeks
Good
Everything is fine!!! Thank you!
good
מצויין
I have ordered so many of these specific lashes I am in love with them
Cilia super) came in 2 weeks
Cool, I take not the first time. They are in my favorites. They came quickly
The lashes are very nice and natural muuuuy. Just what I was looking for, although the box is pretty flimsy and it's cracked, it'll be random.
Thanks for the cilia.
Excellent cilia, I take not the first time. I glue them on the glue for false eyelashes. Very convenient, look natural, hold on well, you can paint a little with ink.
Cilia are very good. I order for a long time. Only this time I did not receive them, a long delivery and the deadline is lost. Got the money back.
I liked it very much. Cilia thin, look great, like natural
Cilia chic, soft to the touch like natural
Super
Как на картинке. В деле ещё не пробовала
Быстрая доставка. Качественные ресницы. Приятно иметь дело. Рекомендую
10
очень быстрая доставка (чуть меньше месяца ) ресницы прекрасны. изгиб не подойдет для прямых ресниц . нужно будет подкрутить.
Замечательные реснички! Одни из лучших! Пушистые. Основание не жесткое, аккуратное. Пожалела, что заказала всего одну коробочку. Пришла целая. Минус доставка - 1,5 месяца.
Thanks
Very good item. Good quality. I'm very happy
Большое спасибо! Ресницы отличного качества! красивые.
все отлично
The lashes are even better than expected. I haven't tried them out yet, but they seem more natural and better to work with than my usual Ardell ones, simply because of the naturally thinning tips, their non-uniform thickness, but also lack of glue at the base, since they are connected to the packaging in the middle. The reason I like this is because the glue that keeps them in the packaging usually mixes very poorly with the extension adhesive, which will not be a problem for these ones. Gorgeous. The store also sent a lovely coupon. I will definitely be ordering more :) Thank you :)
Pedi una en tamaño 10 y otra en 12 y me enviaron las dos cajas en tamaño 12. pero a parte esa equivocación las pestañas se corresponden con la foto aún no las he probado.
Thanks very good!
соответствует описанию, мне очень нравится.
1 месяц до спб
thanks your
wszystko ok szybka wysyłka pozdrawiam
ресницы хорошие
Хорошие, но долгая доставка
excellent good product excellent communication fast shipping
slow delivery
shipping was really fast to the US. Seems to be good quality. will update after use.
Очень хорошие реснички, тонкие, легко берутся
ресницами очень довольна, я в этом деле я новичок, и много видов уже перепробовала. но эти ресницы самые лучшие. очень мягкие, смотрятся очень натурально.буду покупать ещё. В Израиль пришли за 28 дней.
buenisimas pestañas las recomiendo
Пучки отличные,буду пробовать.Товар однозначно рекомендую.
Мне нравятся эти реснички!
Доставка 2 месяца. Заказ отслеживался частично. Коробочки целые. Ресницы хорошие, смотрятся естественно. Продавца рекомендую.