SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Everything is like in the description. it's been about a month. thank you.
Very good store recommended
All is well
Very cute!!!
Nice tattoos. The best of all that I ordered. Quickly crossed and held almost a week in the child
Arrived on time, loved
все пришло
Holder lovely מאד, child מאד loved
Is very good my son even mature
Muuto good liked my filhoa, very practical and fast make simple and beautiful, worth buying besides be cheap
Very good quality.
Cool. Quickly translated. The child liked it.
Super
Beautiful
Tatushki good, the child is happy!
Cool Ones
Came in 1,5 months, everything is fine, children are happy
New arrival product not made to order
The child is delighted! Just super!!! And keeps long. Recommend
Супер! Очень быстро пришли!
Great item, my son just loves! Fast shipping, thanks!
Long delivery. The quality is excellent, children like it, they are translated easily and quickly.
Tatushki are good. Translate quickly and without problems.
всё гуд сын доволен
as described
Bright translations. Already put in a New Year's gift. Thank you!
It came in 2 weeks) bright tattoos, the child liked)
The product is of excellent quality! Bright. Keep on the body for a long time
Super, very cool
The tattoos are very well done, however, they do not last very long (less than a day).
igual que la foto... son un poco grandes para niños. envío 15 dias a España
Arrived very quickly
Nice, but would be better with tracking number. By the way are amazing
Спасибо продавцу! Отличные переводилки.
Ok
Быстрая доставка! Качество и цвета очень хорошие! Держатся долго! Спасибо продавцу!