SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came late; but good quality
Small,cute, and fast shipping
Good it works well
Ha llegado el quince días. En buen estado. Se ajusta a la descripción. Buena calidad, se ve resistente. Es bicolor. Práctico. Aún no lo he utilizado.
Llego rápido, fácil de poner el agua, trae un orificio arriba es de “silicona” color exacto tamaño perfecto
solid and good material I like it
only used once and it’s amazing
Solid
Produto idêntico ao do anúncio.
Exatamente como descrito. Parece bem resistente. Recomendo
❤️ Delivered on time, very soft and good quality ✅ will shop more
Funciona muy bien, el material se siente duradero
Produkt w pełni zgodny z opisem. Jestem po kilku użyciach i jestem bardzo zadowolony z efektów! Warto dodać, że produkt dotarł do mnie w 5 dni od momentu zakupu. Na początku bałem się, że będzie przeciekał przy pierwszym zalaniu jednak nie było żadnych problemów. Polecam!
I love this
perfeito, é um pouco menor doq parece mas é super útil funciona total
Igual
Muy bueno, la verdad es lo que esperaba
Muy buen material, sirve perfectamente RECOMENDADO 100%
super kiut!
Muy buen producto, tiene buena calidad el material y cumple correctamente su función.
Felt bigger than the pictures
Es grande, ayuda a masajear toda la cara. Me gusta!!
Satisfied but it’s not completely close each parts when I put water in to it. Satisfied
Recibido antes de tiempo , satisfecha con mi compra
Excelente calidad, lo recomiendo a ojos cerrados, pídanlo YA
Me encanta , lo uso por las mañana con té de manzanilla/ pepino para desinflamar mi rostro realizando mis masajes linfáticos.
me encanta, lo uso al diario, funciona muy bien y fácil de cargar.
tal y como la imagen
chegou dentro da data prevista. já estou usando ,de boa qualidade e fofo.
продукт очень хороший! мне очень понравилось рекомендую! единственное что не так сильно понравилось что сам массажёр не закрывается полностью.
muito bonito, veio certinho e bem rápido
It works perfectly, really recommend it for facial care
It is like on the picture. Nice and practical
no solo me gusto me encantó, yo pensé que era más pequeño pero la verdad me sorprendió el tamaño es perfecto y el precio es excelente
muy bueno, ayuda para quitar los liquidos de la cara en la mañana
Todavía no lo utilizo pero está muy bonito el detalle de pollito se ve chistoso es pequeñito pero si cumple su función
Es perfecto para el tratamiento de mi cara. Es ideal para desinflamar las bolsas de los ojos. Queda tersa
el artículo está al cual la descripción es pequeño muy fácil de llevar si tienes que irte de viaje y muy cuco la verdad no sé para el efecto pero lo tengo en el congelador es muy bonito. con el vendedor no hablé llegó pronto
producto bueno. tal cual como se muestra en la foto. recomendable.
excellent work but wished it was a bit bigger , other than that amazaing
es más grande de lo que pensé, llego en el tiempo establecido... lo usaré y comento que tal me fue
Super!
excelente llego rápido, igual q las fotos. Me encanta
Tal cual en la foto,no gotea y es muy resistente la silicona. Llegó en el tiempo estimado.
Pessoal, o recipiente funciona muito bem. Já testei e deu certo. Não vazou água! É um silicone mais durinho, muito bom! Após congelado é até um pouco difícil de remover a capa, mas coloquei na água corrente e consegui com facilidade. Eu tinha comprado um modelo parecido esse, mas de porquinho e não funcionou, pois não tinha vedação. Esse vocês podem comprar sem medo que vai dar certo! Recomendo! Chegou em SP em 7 dias!
Wow look at that so good for your skin. Pour the water into the hole and turns into ice very quickly when placed in your freezer. You can also put a fruit or flower of your choice inside to give your ice some vitamin or scent!
perfecta compacta pesada y estética muy buena habe4 como sale
Llego en buen estado, color vivo y muy bonito, mide lo mismo que indica.
Me gustó la calidad, esta algo grande pero creo que es perfecta, sin duda la recomiendo
es igual a la descripción, Aliexpress no entrega los pedidos en el domicilio, los deja en un punto pack sin avisarte, tienes que estar pendiente del artículo y ver que te lo han dejado en un punto para recoger, un cero