SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived so fast!!!!
I love it.
Came on predicted time, it does the job.
Came quickly. Looks exactly like product pictures. Very lovely pink colour. Can’t wait to try it!
works good
Good massager! Conveniently sits in the hand and helps to wash hair better than just hands, especially when you have long nails. It is easier to apply and wash off various masks, including oil. Spikes are not very soft-for children do not fit, but read pleasantly-bend one third of the tip. I liked the color-pale cyan, in this store it is called "green". The order took a long time, but it cost these expectations. Recommend store and product!
I ordered april 18, it came on july 7, extended the protection, everything is as in the photo, everyone is happy
Amazing! It feels sooo great on my scalp!
The goods did not come, opened a dispute, the money was returned.
great quality! firm but gentle bristles! super.
Ребята действительно классная штучка!!!мне очень нравится!!рекомендую)доставка кстати очень быстрая!
спасибо!!! немного жестковата, но это у меня кожа чувствительная, супер!
As described and in good condition.
Доставка 61 день, трек не отслеживался, положили в почтовый ящик. Качество хорошее, продавец надёжный.
love it! looks just like the picture and very fast delivery
Мягкая удобная.
인제 두손으로 샤샤샥!
силиконовая,очень хорошая!
Thank you
Спасибо, всё понравилось! Пользуюсь для массажа головы во время мытья.
veery nice
класс мне очень нравится
très bien
Очень классный массаж головы, . Супер рекомендую ! Доставка в Украину через неделю ! Принесли домой !!! Очень рада !!!
super produit je recommande
perfect, soft yet sturdy silicone
Es perfecto tal y como la foto ya lo he probado y hace su trabajo ademas de desenredar el pelo en la ducha
The brush is exactly as pictured, completely made of silicone, which is why I bought it as other similar items with plastic parts apparently tend to trap water and get mouldy. This is made of one solid piece of silicone. It feels great on the scalp (not too hard) and generates lots of foam, doesn't pull out any hair or cause knots or tangles, works perfectly! Looks cute too.
Nice and soft. And just the right size. I like that it is all silicone, because water wont get trapped inside. The handle is nice, you can fit your hand in comfortably, even if you have big hand. Very satisfied.
Received with thanks. Have not tried to use yet. Brush is soft, should be good.
very easy to use
Feels good
Отличный массажер. Рекомендую.