SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The face is fresh.
The parcel went a little more than a month, was not tracked immediately, only in the last week before arrival. I ordered a lot of cosmetics, everything came in one box + the store put patches and serum as a gift. The goods are satisfied. I recommend both the product and the seller.
Tatarstan reached in five weeks. I take my wife not the first time. The wife says the quality is good.
Excellent tool, excellent store, I order 4 times very much to like lifting. Thanks to the seller for the cream as a gift.
Class probably
As always, an excellent product and shipping. A su0er wonder recommended. I always ask from here.
Delivery time to Khabarovsk month. There are no complaints about quality, thanks to the store
I use it for a long time, I put it under the cream for the night. Delivery month. The store put a small gift. Nice)))
Thank you.
Everything was good
5 weeks delivery to Bashkiria. ordered 3 pieces and not the first time. true as a gift only one probe-could and 3 PCs put. So it's okay.
As always class, I order not the first time for my wife, she really likes it, before Kirov month, I recommend the Seller + 5
Serum came intact The box is intact, the contents too Shipping month Put as a gift emulsion, thank you) Looks beautiful) in fact until I tried
I order not the first time, I like the cream, thank you!!!
до СПб за 26 дней, жене нравится заказываю уже раз 4-ый
Wszystko ok towar jest zgodny z opisem bardzo dobrze zapakowana
not tryed it yet
Все, как впрочим и всегда, на высоте. Качество товара, доставка и цены. Продавец молодец!
good
nice product. absorb well. Thank you for the sample. very nice cream also.
llegó el producto tal cual estaba descrito. sin ningún daño. Voy a empezar a utilizarlo. me gusta la textura ligera y de rápida absorción.
Good product... Fast delivery... I love it.... Thanks....
Le vendeur a offert une seconde crème en cadeau. Un beau geste commercial. Merci. La crème n'a pas encore été testée.
thanks for the sample
Сыворотка пришла в упаковке. Упаковка не повреждена, ничего не вытекло. Пользуюсь точно такой же, очень нравится. Кожу подтягивает и увлажняет, липкости не ощущается, не смотря на густую консистенцию. На все лицо уходит 2-3 капли. Рекомендую и продавца и товар. Не пожалеете.
Заказ состоял из 3 товаров. Упаковано добросовестно, доставка быстрая, трек отслеживался.Крем понравился.Увлажняет замечательно. Рекомендую.
بائع ممتاز ، وسويع الشحن. انها المره الثانيه لى معه وهوا صادق جدا ، والمنتجات جيده جدا . انا سعيده
Неплохо увлажняет, достаточно небольшого количества, пришла быстро. Спасибо за подарок
Все товары магазина отличного качества.Пользуюсь ими уже давно.
ممتاز وصل خلال 25 يوم
Товар пришел отлично упакован. Трек полностью отслеживается. Все коробочки запаены. На коробках указан срок годности и инструкция на китайском и английском языках. Я заказывала несколько продуктов у этого продавца, продавец в подарок положил пробник крема, пустячок, а приятно. После использования дополню отзыв.
Упаковано очень хорошо, все пришло быстро, отслеживалось. По качеству понравилось особенно на ночь
Estupendo
Шикарно, большая бутылка, внутри блёстки золотые, в подарок пробник крема.
5.03 заказала - 9.04- взяла на почте. Мей Ян Цюн золото подходит для любой кожи, при тусклой и при старческой. В составе глицерин,золото,женьшень, масло жалоба,коллаген, и др. Имеет Приятный запах, но мне не очень понравился так как оставляет на лице пленку. для рук очень хорошо. Товар отслеживался.
Товар мне понравился) блестки придают лёгкое сияние лицу . Ожидала что объём будет больше
долго но дошло. как в деле не знаю. по же отпишусь.
Good
Herşey resimdeki gibi. Mallar güzel bir şekilde paketlenmiş. Satıcı içine bir adet tester koymuş. çok teşekkür ederim. Denediğimde ilave yorum yazacağım.