SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It went for a long time, everything corresponds to the description, I really like it.
Great, fast
Thank you,
It was a month before the SC, it was tracked. The packaging is not bad. Elastic and mask is very soft. does not smell
very nice
I like these masks! Comfortable elastic band, quality sewing. Delivery to Almaty example month. I recommend!
Drove to Minsk for more than a month, looks simpotichno and no smell
The goods should be added to the Ternopil 33 day, it is a pity the mask is not good to lie in the area of the nose and you can see the light, since the mask does not stick to the eyes, there are four discs.
Super, I liked everything, as a result I gave my friend and she is delighted, so now I'll order more pieces 3
Very satisfied with both quality and design. Delivery, however, is long. The store is sociable. Thank you for your work.
Cool. Long shipping is very. In Russia, they assign a new track and combine one of three different parcels. Track on track24.ru you need all parcels.
Elastic band still big
The mask did not reach me, the money was returned
Delivery more than two months, quality norms, wide elastic band
It was almost two months, the track is left, not tracked. The size is large, pleasant. Only the filler is strange, rustling some. Most likely I will order more, only at a larger discount (at the time of the order was 110 rubles)
Everything is good, but very long shipping, not tracked.
The mask is excellent, thank you
Very nice, i'm happy. On the inside there is a "pocket", if desired, you can put there, for example, cotton wheels and make it even more comfortable, fit under yourself Thanks to the store for the quality goods, good packaging and fast shipping!
Ok.
Excellent mask!!!! I order the second one. Thank you!
Good quality. Thanks ;)
The goods on the way were 90 days. As always at "height" our mail. The store, the field of how i told him about the end of the protection of the goods, extended the terms. The goods are satisfied, i recommend the seller.
Cool masochka, i liked it very much. Quality is good
NICE
Mask really liked. Made qualitatively, neatly. Came in individual packaging. I liked it very much!!!
Cool mask
Very long shipping (((
Same as photo,,, i like it,,, thank you
Ordered august 1, received september 4. The product corresponds to the description, there is no foreign unpleasant smell. Personally, i'm a little pressed by an elastic band and cuts my ears.
Dense elastic band, and so great thing.
Very cool, i advise! Went 2 months to moscow
Nothing came, but the money was returned
Cute, pleasant to the touch, well packed. Of the shortcomings-i thought there would be a velcro tape to adjust to the size of the head, but no. As a result, i'm tight
Very long waited for the order, and i like the goods myself
супер
Супер!!!
За такие деньги очень хорошая масочка для сна, рисунок - наклейка, летом в ней не жарко будет, ничего не просвечивает ночью. Имеется маленький минус - резинка слабовата, ну или у меня голова просто маленькая) Рекомендую) Продавцу спасибо. Доставка около 2 недель в Орёл
Хорошее качество! Приятное к коже
отлично!!! товар и продавца рекомендую!)
great quality, very happy. will order again.
Маска мягкая, приятная, на глаза не давит.
качество супер, быстрая доставка, проверенный продавец, рекомендую.
товар не дошел до меня(напутала что-то местная почта, продавец не виноват). Продавец вернул сразу деньги за товар
Отличная повязка,качество хорошее
Заказываю не первый раз, маска ок. Мягкая.
Классная маска! Есть запах, в Саратов посылка пришла за 2 недели!!! Давно ничего так быстро не получала
как из читай города , но в 3 раза дешевле)
товар очень долго шел, но все же дошел.
нормальная маска с:
Доставка 1 месяц. Маска прикольная. Удобная и мягкая, но не плотно прилегает к лицу в районе носа, так что закрывает не на 100%. Внутрь можно положить гелевый мешочек.