SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bandage. Very soft and dense. Recommend
Very cool
Mask chic 10/10. Looks super luxury)). Almost like the scream queen :))
The mask is wonderful, no pressure, soft
Everything came perfectly. Looks exactly the same as the picture! Very happy to purchase!
Totally worth the purchase! It’s so so so soft and comfortable!
Super
The goods are pre-war. No pressure on the night.
It's very fluffy and good
fast shipping and thank you, you are a great store, it's a great item.
Very nice fabric on both sides, the elastic is tight enough, does not fly off the head, I liked it, and the cat too
so soft and comfortable. worth it
Soft, pleasant masochka. Recommend.
As in picture beautiful
Beautiful and soft. Slightly presses, but not critical. Permeability is average, in daylight I do not apply
بارك الله فيك
Mask is uletnaya! The inner fabric is very soft as the front one. And the gum does not squeeze the head very much. It is worth its money
M 'yakenka, zhitina in the grip
Quality is good, I recommend. Does not shine, from the wrong side smooth side, the elastic does not press, buy, excellent goods, delivery super fast
Very soft and beautiful sleep mask
Very beautiful, and very soft! Fits perfectly on the head
The product is nice, good quality. Yes. However the rubber is very hard, it is tight.
Very soft and comfortable
Loved.
Everything came safe and sound! The main thing is very fast! Mask of excellent quality! Everything corresponds to the description! To the store Thank you very much! I recommend it to everyone!
Great quality!
Send very fast to Morocco .. this is the second time I order you the article and I am very happy .. Recommended
Good
Soft and nice fabric
Very beautiful. Loved! Arrived very early. Congratulations!