SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, can buy this store.
Ótimo ….
A little late, but got everything right. Recommend
Very good, but not safe battery for long.
Muito bom.
Very good product
TopTop can buy without fear
Products of good, polished, works perfectly. The bracelet and very good
Great product, well packed, working.
Ótimo produto, chegou rápido!
Products well worked! Sold super fast and already ordered more. The downside is that delay too here Pro northern Brazil. # Office always helping us screwed!
Great store, product came right.
Ameeeeei!!! Compared visually with Apple Watch and no difference! Very top :)
Very good, and came early. Excellent quality and flawless. Recommend.
Product got everything right, now we see product quality!
Just perfect, great service very good,
Great product arrived full
Beautifully packaged, arrived very quickly. Recommend!
Like product, functions as AD. Easy configuration app a little bad. Already very fast.
ok
The watch is perfect, beautiful and work straight, the bracelet chose mesh metal black is beautiful and the closure is more practical than the rubber it is also very beautiful. Delivered fast and well packed, ordered another pro husband liked. Recommend buying.
Very beautiful and works perfectly
Super indicate, top supplier! Quality and fast service, all as request…
Products all be packed and well kept, excellent store, will buy more!
Very top
Very pretty a good store is my second order Thank you I recommend you seller
Top Product! arrived with 13 days
One of the best AliExpress store arrived in 13 days to my address in Brazil
Nice watch
Product very Toop mention arrived with 9 days here for Osasco
Ufff that speed has come to me today, I love very exact product description the watch is worth what the price describes the store is the excellent very kind and quite diligent is a great guy! Additional the strap looks great and the details are very good is a very nice watch HOT!!! I am happy!!!! Despite the pandemic the clock arrived in about a month from China to Colombia (from polo to polo) (:) For buyers who know the screen is complete as seen in the image