SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great!
I take not the first time from this store. Very, very like the cream.))))
Looks very very good will use after give five star
Thank you L
Very fast delivery thanks but the post at US has the stuff just outside left I accidentally found sons all way was
4 months!!! 4 months I waited for the goods but he never came, maybe lost on the way, opened a dispute-the store refused to return money, but AliExpress decided to dispute in my favor. I know this cream is good, but it has a long delivery. The first time (from another seller) waited 3 months. No luck this time. I ordered it in winter and now it's summer. Normal... (Yaroslavl)
There was an order for a long time, but I did not use it yet. the jar is small
The cream went for a very long time three months. But I did. Track wasn't tracked.
In time did not come, opened the dispute, returned the money, after 5 days came and the cream
The goods did not come, but the money was returned.
For a very long time there was a cream. the jar is very small.
The cream is cool. We order the second time. Recommend
I order the cream constantly, I like it. After regurgar use, freckles disappeared. The texture is tender, the cream is well absorbed. I recommend the store and the cream.
крем не пришел, но деньги вернули
*****
Best cream I have ordered this for the last three years love the store. Cream is very nice and smells wonderful great for my face I will keep ordering more.
Cream I use two years, very satisfied
Exellent product that I order for a year several times. The expiry date goes until 2024 so I advise you to order several at a time because the only small inconvenient is that the delivery takes a lot of time. But really I recommend this store because all the boxes arrive in exellent condition because very well packaged. And I repeat that this product is exellent it takes very little on the face because it spreads very well.
Norms. Only small-))))
Very good!! Fragrant also, only expected that was bigger, still not used but seems to have a good efficacy. The tracker had some problems as consisting was neither had come in customs clearance still, so was unable to follow the process, but also not long
Very fast shipping
Normal cream, of course not the fact that it's real with a snail, but the smell and consistency are pleasant, does not leave a feeling of greasy shine on the skin.
Thank you, I liked it.
All Super!)
It has a riquist scent
Size little bit small. Otherwise gud product
Products received sea in Balado but has arrived well I recommend everything ok thanks
Well all good the product to a packaging has been cutout but I recommend
Very satisfied! Fast delivery. Recommended store. Thank you
Walked more than a month, the jar is small, very pleasant smell, absorbed quickly, the result is expected.
All came in general form
Well packed
Thank you, delivery to SPB 1,5 months. all whole.
excellent
Thanks to the store.
All as in the picture