SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Article conforme à la description. J’ai choisi ce vendeur par rapport aux avis positifs que j’avais pu lire sur cet article, et j’avoue que je ne suis pas déçu de mon achat. Article confortable, je l’ai essayé tout hier AM, et je n’ai pas ressenti ma douleur de sciatique. Maintenant à voir au long terme si la qualité du coussin reste top ou si son efficacité diminue au fil du temps! Mais pour le moment je suis contente de mon achat. Je recommande ce vendeur à 100%.
Muy cómodo y útil. El envío fue muy rápido.
נראה טוב, עדיין לא ניסיתי לשבת עליה
Подушка нормального качества, в меру мягкая. Можно покупать.
super
High quality and excellent
Me gusta se siente bien.
Sehr gute Qualität, sehr bequem, unterstützt das schmerzfreie Sitzen- schnelle Lieferung
está muy bueno y se acopla.bien
Confortable y se le ve una calidad deseada, calidad precio perfecta.
ممتازة
Se ve de buena calidad al menos a primera vista ya veremos con el uso como se comporta
Igual que foto aún lo he probado y es cómodo
Very good product delivery in 7 days
Está muy cómodo apenas lo estoy usando pero tiene buscas espectativaS me gusta que tiene una funda con zipper para quitarlo y lavarlo fácil
A little bigger than I expected, as I plan on bringing it with me during a flight. It works perfectly, I don’t get tailbone pain anymore. I can’t recommend it enough!
Es tal cual se ve en las fotos. Tengo problemas de coxis y tenía mucho dolor hasta que me compré el primero. este es el segundo que lo he comprado para el coche y el trabajo. el primero lo uso en casa. estoy encantada. lo recomiendo sin duda. además envío super rápido
The product arrived safely. It was exactly as described and was very good. I recommend it.
ממש נוח ואיכותי תודה רבה משלוח מהיר
super bueno
Hola!! llego el producto! gracias!!
excelente material y muy cómodo al sentarse, llegó en tiempo récord
happy with the product
muy cómodo, literal, me salvó el trasero
super comodo
ممتازة وخامتها جيدة انصح بها
Cómodo pero nada extraordinario
Very comfortable, I like it.
se ve de buena calidad, pero ya sentado no siento gran cambio, lo compré para usarlo de pasajero en un viaje largo y no lastimarme tanto la columna, llegó en 2 semanas a Mty NL
כרית קיבלתי תקין לחלוטין ישיבה נוחה לשימוש ברכב פשוט מדהים שווה להזמין ממליץ.
Material parece bom, tamanho de acordo com as medidas informadas
подушка хорошая, пришла быстро, сидеть удобно. как она облегчает будет со временем видно....
TOBULA!
Muy buen artículo ñ.
Great seat. Well made. Quality. Let's see how it will serve. How long will last. Purchased for frequent and active use
Very satisfied with the article. Quality and at a very good price. Delivery time less than estimated.
Excellent cushion!! Better than I imagined! Has an authentic memory foam, which makes it super comfortable.
la verdad es que si es muy cómoda, lo compre porque la esponja de mi silla no servía y me cansaba estar sentado, con este producto el dolor es mínimo y puedo estar sentado por más tiempo.
Соответствует описанию. Доставили быстро, за 10 дней. Доволен! Рекомендую!
Гарненька подушка. П*опа сказала -щиро дякую. Подивимося як довго вона буде мати гарні властивості поки не почне втрачати пружність.
Communication with the store put three stars on the fact that the goods were sent in two packages and they came to two points of issue and between them 15 km.!!?
Quick delivery, only 10 days to Ukraine. Comfortable to sit on. Thanks
I arrive in 10 days in San Luis Potosí, Mexico, I will do very well to my office chair, good material, very comfortable, I recommend the seller
Excellent product as described, very comfortable, non-slip on the back and close to wash the cover... Highly recommended
Buen producto, buena calidad, tal como se describe en la publicación
It's okay. Product arrived quickly. The seat and comfortable, not of the highest quality, however, for the price paid is more than good. We'll see how long it lasts. I recommend this seller. Thanks
Juge class pillow. Pratsuvati Teper and comfortable. I recommend it.
Дуже швидка доставка. Гарна якість. Зручна.
Soft, non-slip, comfortable to sit Satisfied big, up in the chair