SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!
غير سيئ لم يتم التجربة بعد الخامة جيدة
Відповідає заявленому на фото. Тепер можна з комфортом працювати сидячі у кріслі. Рекомендую. Візьму собі ще.
Muy buena calidad. No es ni muy duro ni se hunde. Tiene el mismo tejido exterior que mi silla de Ikea.
Bol to darček pre moju mama. Výrobok will grow your show, my mother will eat calm.
Bardzo przydatna poduszka, wygodnie się siedzi.
la verdad que perfecto, noto mucha menos presión en la zona, aún me molesta pero mucho menos, a ver con el tiempo, pero de momento lo recomiendo
Igual a las fotos, pensé que eras más pequeño
Хорошей продукт!
Por el precio me parece buena compra, llegó muy rápido
Impressive, good outer fabric, the inside is viscoelastic, the cushion is very comfortable, once put it does not move on the chair, I am very satisfied with the purchase, 100% recommended.
Все замечательно!большое спасибо!
Better than I expected
Very good the product. Check with the photos and description. The bottom is rubberized, to prevent it from slipping. Is not thin, like other pads. My daughter liked it a lot. I recommend the purchase.
I liked it very much, it is very comfortable and the materials are of very good quality. I thought I was smaller, but it works well for me in a chair and also in the stationary bike seat. In addition, the cushion has balls that make it non-slip. It was not necessary to contact the seller.
corresponde con la descripción del producto, llego días antes de lo programado
muy buena calidad y buen tamaño, superó mis espectativas
я задоволений дякую закажу ще
Es un cojín de buena calidad y su envío fue muy rápido. Muchas gracias.
Confortável. Almofada não escorrega na cadeira.
Rápido y lo que se pidió
ampliamente recomendable, lo compre para ver si solucionaba el problema con una silla de oficina que se le acabó la esponja y quedó la tabla, este cojín si solucionó ese problema.
Sembra abbastanza comodo
Cumpre com o objetivo, material bom, Gostei!
Muy cómodo lo recomiendo.
Good product fast shipping bad packging
me encantó vale la pena
perfecto ahora hay que probar si va bien
Correct according to the description, it is necessary to test and see if really the person for whom I have bought it, is comfortable and improves.
es muy cómoda
Almofada confortável e atendeu perfeitamente.