SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Спасибо продавцу за суету отправки,за маленький подарок в виде держателя для пальца на смартфон.За внимание. Молодец.Качество на первый взгляд хорошее.В деле будет видно.
Отлично
Parcel arrived in less than 2 weeks, well packed and the product is of good quality material.
65 cm from edge to edge
All Super advise
Excellent thing, quality
Got on time. The quality is excellent. I recommend to buy.
Styled
Slightly short handles.
It's fine. For a long time it was necessary to buy this cable. Always loved him in the Hall-the most effective equipment for triceps.
Quality is excellent!!!
All in accordance with the description, very durable material, delivery to Moscow in literally 5 days
Great thing! Made soundly, even unexpectedly good! Delivered in 5 days, right to the doors! Uh-huh. pens.
The goods are excellent, as desired.
Bomb! Boom
super !!!
Super good quality. I'm coming very fast. I recommend it
Отличная полезная штуковина для занятий спортом,,,, можно много упражнений делать и выдержит очень большой вес.
Everything corresponds to the description, delivery 4 days-very quickly, I recommend the store!!!
Everything is fine, and quickly
I'm shocked, delivery 2 days, thank you!
Good finish good material
Good quality but a little short
Good product, sturdy & is as advertised.
Everything perfect
Delivery lightning. Quality is even higher than expected. Definitely recommend
Great product, at a great price, fast shipping. Look forward to trying out.
Six days before the Samara region. Quality is good.
Rope fire
Nice thing. Delivery by courier to the house. Everything is fast and excellent.
great
Good Will but again
The rope for the power simulator, delivered the courier, quickly did not expect, the goods are what you need.
Good quality to see in the future
Very good traction. Qualitatively. I think it will last a long time. It came quickly to mosoblaste, sdecom brought.
For 3 days sdek delivered the parcel, for this 5 stars. For the goods and a gift, too, "5". All with the coming "New Year"! Do sports...
Very quickly delivered. Everything matches
Yes, everything is fine and high quality. Photos to make laziness as they fully match. Super fast
Excellent quality. Very good shopping!
Delivered in a week from the moment of order. The quality of the rope is excellent.
Norm theme, good quality
Looks good, I'm very satisfied
Very good product!
Great thing.
The product is excellent.
The product is excellent, came quickly to all respect
I am very satisfied
Good thing
What you need!!!!
The quality is good, the delivery of Mega is fast, and the courier directly brought home. 5 points, I advise everyone!