SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not yet tried
The goods did not come, the money was returned
Composition inside very little, more than half-Air
The order came quickly, corresponds to the description, thanks to the store! I recommend this seller to everyone!!!
The product corresponds to the description. Very small and too light tone 01. Last time I took from this store, I was quite different .. I did not communicate with the seller
I order such a concealer already 4 times. The parcel was a month, which is very fast for a small parcel. The only negative of the concealer is to emphasize peeling. Lies on the skin perfectly, hides bruises under the eyes, holds for a long time.
The goods did not come, the money was returned
Order received. I liked everything. The packaging indicates the shelf life. Delivery is fast. Seller thanks! My best recommendations!
Second time i take a year later. I like it very much. I recommend both the product and the store. Thank you.
The goods did not come, the money was returned
Viskas outlets. Patiko.
Everything is fine. Concealer is perfect, it is very much, for a long time enough
The goods did not come but the store is an honest man and returned the money.
Very fast shipping
I liked it very much, i chose different concealer from this store, this one liked most, very well hides the shortcomings, the color of the sole.
The goods came quickly
I constantly order, i like it very much!
Просто супер
Muy chingon!
классная штука. заказываю уже второй раз. намного лучше дорогих консилеров
Все ок, спасибо.
Не плохо,но пока пыталась чуть чуть выдавить,в итоге потом пол флакона вышло просто так)
zamówione 18.02 dostarczono 27.03
не пришёл.деньги вернули
Пришло очень быстро, за 2 недели, качество супер, заказываю второй раз уже, хватает очень надолго при ежедневном использовании
заказала 11.11.18 товар так и не пришел продавец продливал защиту, но 16.03.19 все это закончилось и он, наконец-то, вернул деньги
Заказываю не первый раз. Хороший корректор. Доставка 3 недели
пришёл не тот цвет
Беру постоянно, очень нравится, рекомендую!
товар не пришёл, деньги вернули
Great product, already purchased in the past. I'm very satisfied with the quality of the coverage that leaves on the face. Great price for optimum quality
Описание точное! Все пришло в целости, аккуратно упаковано. Доставка неожиданно быстрая) большое спасибо!
товар как на картинке.покупала дочке .она увлекается косметикой.но в данный момент находится в другом городе.потому нормальное ли это средство сказать не могу.мне нужно подтвердить получение.внешно ничего не нарушено.если средство будет ненадлежащего качества оставлю дополнительный отзыв.спасибо.
Неожиданно быстрая доставка, заказала 27.01, а пришло 18.02! Заказываю не первый раз, я в восторге от этого консилера! Рекомендую продавца и этот товар!!!
неудобная система дозирования, или много или мало
всё отлично!заказываю не в первый раз и продукт нравится.
Хорошая штука, беру 2й раз. Одно НО - в этот раз доставка 3 месяца.
Заказ сделала 14 декабря 2018г, получила только 7 февраля 2018г. Посылка на протяжении этого времени не отслеживалась, от слова - Совсем. В информации об отслеживании висел статус "готово к отправке". Упакован консилер не сказать , что очень хорошо. Брендированная коробочка в обычном пластиковом мелком пакете. Из-за этого в некоторых местах коробочка замялась. Для меня пустяки, но кому важно - сразу просите продавца заворачивать дополнительно в пупырку. Сам консилер пока не тестировала, т.к. не закончила свой предыдущий. Но как только доберусь до него, дополню отзыв. Надеюсь, что будет достаточно плотным, и что оттенок подойдет. Угадать по фото продавца очень сложно.
Шло чуть больше месяца в Самару, корректор хорошо скрывает недостатки
Заказывала в оттенке 02, пришёл не тот, нету номера на самом консилере, но сложен в коробку с оттенком "02". В итоге получила не тот отенок, открыла спор, деньги продавец вернул
трек не отслеживался. шло полтора месяца в Смоленск. качество хорошее, как обычно. третий раз беру
хороший, плотно ложится,советую