SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good delivery, the machine is well packed, for which I am grateful to the store. What benefit he will bring in addition. I recommend this seller.
Conform to the image. Delivery much earlier than expected. Thanks to the store. I highly recommend it. I will make an additional comment after use.
Works properly
it made it into Canada, came decently fast and it's working I have a decent amount of health issues and did fine with it of course do your research first won't find anything for sale like it where I'm at we are behind lol
Excellent shopping works well
everything is good . came in one piece not broken which i was concerned about. I will buy different products from store in future.
Item received as described, not used yet!
The store recommend to cooperate, ordered the goods in a box, but it came damaged, the seller repaid the cost of the package. Russia country sponsor of terrorism Country sponsor of terrorism
Amazing product. Really works. Far exceeded my expectations.
All right.
Thank you. massager came in 2 months. all as stated.
Very good and arrived very fast.
haven't tried yet but heard it works good
Everything has come. Thank you. The instruction is not for Russian. I do not quite understand how to use it. I will study
good working all ae described
It is the second order that this item and is very good or with the first one I buy I have like three months and it works very well and I give you a lot of use because I am well packed and the order arrived in good condition the only thing that took a few days
Super device, the cream is absorbed much deeper!!!
bem embalado, caixa perfeita, produto ótimo!!!
What a creepy, but my wife is delighted
Līdz latvijai 15 Dienas. Pieslēdzu, lampiņas deg, electro strāvu jūt. VISS kā uz photo
It's all working. I have not used it yet. Thanks well packed.
Today! Quality can only give notice after some try!
Everything came very quickly, not yet
Product as described.
It came very fast, just need to prove it
I just got this device it working for now, i got in contact with the store when the device took sometime and then he responded to me so fast ! :D
It is working very well
thank u dear store , i received item exact in 10 days first time used , i've to continue to get best result
Very satisfied with the purchase! Everything came perfectly packed, the device works, to the store Thank you very much!
I got everything, now we'll try it in work.
without gel I don't feel a thing. have not tried with gel yet
toll
Все работает. Спасибо продавцу!