SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order arrived earlier than expected. I have not had communication with the seller. The product has very good looks. I hope he does what he says. Has good reviews.
After using it for a while, the effect is still good. My mother is very happy and agrees very much with this product.
Received in good condition. Haven't tried it yet. Will leave additional review after use.
I can't believe this is what the serum can do, it's a miracle, the wrinkles on my whole face are effectively eliminated and I can travel beautifully!
I received my order... First expected dateThank you AliExpress and the seller .... Arrived well packed... Bottle and plastic but serum and very good smells delicious .... I have already tried nutritious... I have to keep using to get the result❤️
llego rápido y bien empacado según la información de su empaque es un serum que tiene alta concentración de vitamina c y eso lo hace un producto de buena calidad y el precio es muy bueno son 30 ML de contenido lo que hace satisfactorio en relación al precio
muy bien producto, la verdad que he usado varios productos caros y baratos para las arrugas ninguno me dio resultados y de repente he visto esta vitamine y he leído los comentarios dije serán comentarios falsos pero como no cuesta mucho el producto lo voy a probar que pierdo nada, me ha sorprendido os juro al 3 días empezé a notar los resultados, lo recomiendo 100%
nice
Received in good condition. Haven't tried it yet. Will leave additional review after use.
A treasure product that must be repurchased
The self use effect is very good,
recomiendo
My eye wrinkles have been completely eliminated. It also improves the skin. Now my skin is in great condition. I will buy it again and continue to use it in the future.
The visible fading of the legal pattern is fast and will continue to be used
Recommend it. It’s very nice
Head lifting lines really look old. I compared many products and finally chose this anti wrinkle essence. I didn't expect the effect to be so good!