SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product to use, does what it said and the colour is good , very come in very tiny size, maybe good to bring in a handbag for touch up ?
I waited for 2 months, I don't see any effect, 0, maybe I had to take a darker tone, but I won't order anymore, wait too long to be disappointed again.
Still not tried hope for good
Good item, good materials, good price, I arrive quickly and all right.
Good
Excellent product. I'm very happy with it!
Very good as my color me this to hide the white hair to do color every month and before I did with the black this at the top Thank you
excellent
Product identical to published and very good
Great, it does its function perfectly. Thank you!
it really works though it’s better to use on the sides of the hair at the front its noticeable.and not to touch it why your hands will be dirty
Amazing
Thank you! I will like to order more, if I do not like to add a comment)
Powder of good quality. I order not for the first time. Recommend. Will not regret
excellent as always
Awesome way to hide white roots, easy to mange! Lovely, thank you!!
Everything is as always super!! 2 years from them I order!
Best store on Aliexpress. Fast delivery, excelent attendance and great product.
I still don't check the water resistance.
ok
Well received thank you store :-)
Excellent Product, delivers exactly what promises. Recommended
The shipping was very fast less than 2 weeks… thank you!
genial
This works great
Всё как в описании
Thank you very much very fast delivery
good
all went well, but I had to pay extra customs and extra VAT here in NL!
Evaluation 4 only to the team Ali Express, the dispute decided the administration in my favor, because the goods did not come to me, waited and did not wait
Thank you Fast shipping
Wonderful product ! Really excellent quality and so easy to use. Absolutely perfect service with an extremely fast delivery time (just 7 days). A truly reliable shop that I will keep visiting.
super,thank you so much
Perfecto
Super. Thank You
Excellent quality product
I love it. Thank you
Good quality hair powder!
good!
This is my second powder. It is absolutely great tool to cover grey hair. It took only 20 days to get to Poland. Thank you store
Perfect!
NICE
Cool thing, went true for a long time, very helps out when the roots are not painted, but the gray still glows in the light
good
Amazing!
Thanks not too much. Effective on our hair
All right with the product. I recommend
OK.
The store faithfully delivered everything in full. I recommend to work with it!
Very good but hear a change that tone that was better the other.