SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P
They are beautiful!! I love them
arrived safely and came out looking good
nice, as described. came with an extra free pair of tattoos
Perrfecto good design and well finished as the description good to delivery and super fast
I thought they were smaller and more delicate.But good
They look great and are durable
Arrived very quickly seems of good quality
Sticks pretty well, high resolution
Good, cute
So good quality , and came so fast
I really liked everything!
Is cute
it was as real as saw, it worked, it lasted so long.
Exactly like the photo, it came well packed and arrived within the estimated time. I was also included in a little gift. Very satisfied. Thank you!
Accurate
Super, held 4 days, this is with the fact that it was pasted on the hand and constantly wet, thanks to the store) I will order more
Gracias por el regalo
Norms, delivery month to Kiev
j'adoreeee ❤️
Excellent quality
Beautiful
I like cool
It's super lindooo, plus it came with a regalitoo, already that, it's cute
Very nice and comes with a gift
Hold for a long time, only do not glue to places where the skin melts
Delivery month, put another gift, threw in the box
Ordered 23.11.2019 came 30.12.2019
Seller put a gift
The order took a long time, but sent another gift
Thank you very much to the store! Everything is super! Delivery is fast.
Got my tattoos, Pts simpotishnye and was a gift. We need to test
So much
Cool! Hold well. As a gift put more tattoos
Looks like real, super!
As a gift put another tattoo, they are lovely
Will not be new year
Good.
Everything is good) waited a long time, but it was worth it) thanks that the gift was put
The product corresponds to the description, as a gift put stickers "love"