SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מצוין
J’adore
Just like pic. I totally recommend and I will buy more
Большое спасибо за быструю доставку. Расческа очень понравилась. Отдельное спасибо за подарочек в виде шапочек для душа.
The brush arrived after a long time. it is as advertised but the bristles were a bit scattered. I suggest that the store improves on the packaging to help protect the bristles. I do recommend the product.
The hair from the brush falls out
très douce
Semaine
Very good
Немного заляпана лаком в 1 месте, а так все ок
Reçu rapidement. Correspond à la description. Bonne tenue. Poils non durs mais souple. Convient pour le cuir chevelu fragile. Satisfaite de mon achat. Petit cadeau du vendeur dans le colis. Merci
Спасибо за хороший товар.
thanls u all
Je suis très satisfaite, le produit est conforme à la photo et à la description. Les poils de la brosse sont doux, exactement comme je voulais. Je recommande à 100% ce produit.
дерево покрыто лаком, щетина мягкая. Из минусов немного электризуется, но это я так понимаю неизбежно с натуральной щетиной и еще один минус немного щетинки лезут, если пальцами их потянуть...будем надеяться, что все не вылезет...
The brush has lovely quality, just the kind I wanted. The brush is not too big nor too small. I would recommend this to people like me who are wanting to grow their hair out as this does not harm the hair!
Beautiful brush, soft. Thanks for the gift. Arrived in a month and a half in Italy
In 19 days in Switzerland, god product look like on photo, and shoop send me 2 plastic cap present, thank you.
got delivered 2 months and a week after order was placed.
Szczotki nie otrzymałam niestety ale dostałam zwrot pieniędzy.
ну очень долгая доставка....
Посылка довольно долго шла, но по факту получил практически то, что хотел - для моих непослушных тонких коротких волос такая щетка - то, что нужно. Остальные щетки, заказанные на Аликэспресс были жесткие, причесать не могли и царапали кожу. Нужна была именно очень плотная, и в меру мягкая. Эта щетка оказалась именно такой. Рад, что угадал.
Reçu en bonne état
Brosse à poils très doux, très agréable. Je recommande pour les cheveux fragiles. Vendeur sérieux, et très sympa. Merci pour le cadeau (3 charlottes pour les soins cheveux offertes). Je suis vraiment très satisfaite.
Доставка чуть меньше месяца, такая же как на фото!