SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Actually, I expected to see soap. It's hard for you, it's confusing. I will use the ointment
I put 5 stars, even if I did not receive the items: it is not the fault of the store, but a customs problem and the parcel is returned to the sender. The seller then advised me to ask for the refund. I 've been refunded. Thank you to the seller and sorry for his failed sale:-(
anche se molti problemi non mi è arrivata sono sicuro che l'azienda e buona perché ho preso altro è arrivato veloce e comunicazione buona. qualcuno si è impadronito del prodotto.
Thank you.
The second time I order ointment like good thanks
Delivery to the Murmansk region 1,5 months, the packaging is good, the goods are satisfied, the store did not communicate.
accurate
As always before peter on the rocket. thank you very much to the store, less than a month of delivery. i ordered already and will still order
There was no Track & Trace to follow, but in spite of this, yet is the package arrived this afternoon 14-09-2019
All good
Fast shipping, good packaging, the goods fully match the description. Thank you.
The product came on time, i recommend!
Nice smells but came without box.
As always everything is super, again for a month delivered. thanks to the store, i will order more.
It was 3 months
good
All right, now i'll prove it.
item received
Perfect, thank you very much.
After delivery, the product is sold, the product is very unique to work. Thanks to the sale. Wish you a lot of business success!
Excellent!!!
Беру не в первый раз. Помогает. Рекомендую, доставка месяц.
все хорошо.очень быстрая доставка.рекомендую!
Крем прекрасно помогае.До этого брал разные крема и мази которые советовали и назначали дерматологи , эффекта почти не было. А этот крем в десять раз дешевле тех которые применял до этого а эффект в пять ряз лучше .
Крем пришёл, ещё не открывала
все точно. мазь та. надпись правильная. есть инструкция на рус. но без коробки. доставка меньше месяца. мазь до этого очень помагала. если эта та то тоже поможет. однозначно рекомендую магазин!!!!
Спасибо)все окей)
Спасибо
Wszystko ok.
excellent product!!!
Нормально
Взял и мазь, и мыло, в деле не пробовал, но в целом выглядит нормально)
Якщо регулярно використовувати, мило рятує від висипу, не сильно сушачи шкіру при цьому. Однозначно рекомендую: не дорого і сердито.
спасибо получили, на вид качество хорошее, на деле еще не пробовали, позже отпишусь о его действии.
Холодит при применении.
Всё ок, есть инструкция на русском. По отзывам крем хороший.
Спасибо за крем! Заказываю у продавца второй раз. Помогает от нейродермита. Крем очень хороший. Единственное, если заболевание хроническое, планируйте курс лечения, заказывайте заранее.
Thank you. Received it in good condition. Well packed. Fast delivery.
заказывал в другой регион, 2 шт не положили. не снимали открытие пакета, спор бещ доказухи не стоит открывать. советую проверять у этого продавца или вообще заказывать.
Покупаю второй раз, все отлично
Я оплатила за доставку EPacket. Продавец честный, отправил именно этим путём . Дошло за 2 недели. Я в восторге: нейродермит побеждён с одной помывки. Отлично:эффективно и мягко отшелушивает, дезинфицирует, снимает покраснение, зуд. За одно применение!!! Рекомендую. Спасибо большое! Купила с кремом , но даже и без него мыло прекрасно справляется с моим ужасом ( стоит слегка понервничать, как возникает пузырчатка, покраснения, язвочки и жуткий зуд). Все эта проблема решается теперь без побочных эффектов, свойственных гормональным мазям и протопикам.
Very good product. I recommend the salesman
Товар пришел быстро с инструкцией на русском языке попробую отпишусь
Спасибо.Все окей
Спасибо. Крем получили, шел полтора месяца. Крем от псориаза заказывю не в первый раз. Отлично помогает. Рекомендую.