SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality
Très bien
Good brush. Wooden. 2 weeks later white paint
Good
Very cool. Good for sensitive teeth. Came in intact, was packed in a standard package, in which was a cardboard box with a brush
Excellent brush
They arrived long before, in excellent condition and are very pretty. I love them.
Good brush although I like the spikes to be stronger to brush better
Very good quality although I would like the brush to be stronger
The product never came. But it's not the store's fault. The seller quickly returned the money
Too cute, thank you so much!!
As described
They were all different. Come quickly.
Good quality!
Brushes for cheers... For the interior is very even...
Very tough
The quality is all right. Shipping is quite fast! Ordered it 23/09 arrive at 13/10! Perfect!
Complies with the description
Good toothbrushes. But the store should improve shipping, of the three i ordered one arrived crushed and deformed.
It's very nice to brush your teeth with such a brush. Not tough, light, comfortable
Good Workmanship, Input after 20 Days, Packaging of Parcel very thin, not padded, therefore, the Cartons of Toothbrush crushed, Goods remained fortunately undamaged
I ordered it on 10-07 and it came to me 17-09 very according to the quality
Bien
Thanks for your product
Bristles beautiful, colorful and holding their color so far. Rounded edges on toothbrush nice. Bristles a bit stiff. Otherwise satisfied and would likely purchase again. Note that it came in a paper box, enclosed in a plastic bag - the paper box was crushed and not suitable for wholesaling.
I am glad. Ecology 100% Packaging & Shipping good
The box is wrinkled, the brush is whole. Shipping is long. Otherwise everything is ok.
Super
Love these great quality!
Good quality but came a bit beat up but i'm assuming it was threw shipment .
Fast shipping. Excellent quality
Item not received
Delivery 5 weeks. Recommend. All OK.
Perfect. Fast shipping.
Was packed in a huge package (((which greatly reduces its environmental friendliness. And oooooochen for a long time.
Заказ шёл чуть меньше месяца до Питера. Состояние нормальное, щетина средней жесткости. Резких запахов нет, просто запах новой китайской вещи))
Igual que en la foto :)
Щетка из дерева, с щетиной средней жесткости. Доставка была длительная, максимальная + на 20 дней продавец продлил (по моей просьбе) ожидание. Посылку бросили в почтовый ящик. Упаковка помялась, но щетка не пострадала.
O produto nunca chegou por questões logísticas, mas o vendedor foi impecável e profissional e devolveu me o dinheiro.
Nice
Commandé le 06/04 reçu le 20. Identique à la photo
классные
очень долгая доставка.качество хорошее,якрие
szczotki są ok,ale długo szły, 1,5 miesiaca
Muy contenta con la rapidez y eficacia. Magnifico cepillo . Gracias
Recu en 10 jours en france, conforme a la description
Son de madera rígida, no son nada endebles. El Cepillo es más bien suave, al menos yo lo noto más suave que los medios de plástico pero va genial. Me encanta!
for the price it's good , good quality soft and fast shipping !
fast delivery! product is exactly as shown.
Reçu très vite conforme à la photo