SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product quality! I order a second time for the whole family with a margin. The first time i ordered 2 pieces-remained quite, i decided to repeat-and the store even delivered faster than last time. Many thanks to the manufacturer and seller! !! I will order more, including gifts to friends
Brushes went a long time, but still i have. Put it in the mailbox.
enfin je l'ai reçue. Belle brosse à dent solide.Les poils sont doux,j'adore. J'aime bien le concept brut naturel. J'en recommande 2 autres.
Super
Love it! Adopted!
Parfait
Замовлення йшло дуже довго :( Щіточками задоволена! Дуже мінімарістичні і приємні на дотик
the order didn't arrive, but the store has a great support. they immediately answered me and refunded the money within two working days.
Спасибо.все как на фото)щетина мягкая,приятная
Excellent product
Товар мне не пришёл из-за проблем с местной почтой. Они не оповестили меня о прибытии посылки и отправили её обратно. Но продавец вошел в положение и вернул деньги. Спасибо!
Ok.
good product , thank you
El producto es igual que el que se muestra en la foto.
Los cepillos se) ven muy bien , el embalaje de muy mala calidad, las cajas venian aplastadas y rotas y apenas en un sobre de plastico pero el producto estaba en buen estado. No hubo necesidad de contacto con el vendedor y llego en un tiempo prudente. Muchas gracias al vendedor.
Setole medio moribonde. Prodotto di qualità, lo consiglio.
Ordered on 25th of December and arrived today. Within a month! Nice natural packaging, only to bad it comes inside a plastic post bag. If that's eco plastic, would be 100% awesome. Hopefully in the future. Toothbrush looks awesome and the hairs feels soft. Not used yet. Thank you dear store.
наконец то заказ пришел, все сроки прошли, открыла спор, попросили закрыть и ещё немного подождать, спасибо, попробуем
As described. Nice a soft. Very satisfied
excellent
Great toothbrush! Many thanks to the store! My dentist told me to brush my teeth with a soft bristle-this brush suits me, does not injure the gums. I am pleased with the purchase, I recommend!
Very interesting
très content de cette achat mais la boîte est arrivée un peu abîmée.
good quality for this price
Too much plastic at the packing but the quality is OK, so nice item. Thanks.